FAQ's

We accept Visa, Mastercard, AMEX, Maestro, Shop Pay, Apple Pay, Google Pay and bank transfer.

In certain instances we can accept bank transfers, please get in touch to discuss. For some international buyers we may need to process payment manually, depending on your location. For this we recommend using a service called Wise. 

We DO NOT accept PayPal or Crypto Currencies.

Yes and No. Items with VAT will clearly show "inc VAT”. Those without will show "no VAT"

Why is this? It’s all very dull but to put it simply; if we buy the items from a VAT registered seller, we sell with VAT included. If we buy from a private seller (non VAT registered) we do not charge VAT on those items.

For international buyers - only items with VAT included will be eligible for the 20% to be removed.

In the UK you can only sell items as New if they are in their unopened, original packaging. But what happens to the items that may have been sold and returned within the purchase cool off period? They can’t be sold as new anymore because the box has been opened. It’s not new, but it’s also not second-hand, so it is then classed as B-Stock and typically priced somewhere in between. The same also applies for items that might have been scratched or dented in the manufacturing process or during delivery.

All of our B-Stock items are sold on behalf of our manufacturing partners and are under a 3 month Make Noise Pro Audio warranty and in certain circumstances the original manufacturers warranty too.

All units will have been either fully tested by us in-house or a factory QC by the manufacturer where appropriate.

We have a demo room at MNPA HQ where you are welcome to come and try out the equipment we have in stock. We’re not a shop and open to the general public so please get in touch via our Contact Form to book an appointment before coming to see us.

We have a lot of items through our doors on a weekly basis, but if we don’t have what you’re looking for then please check out our FIND ME GEAR page so we can help track it down for you.

If you have placed an order successfully you will receive both a purchase confirmation and a receipt via email. If you have received neither your order has not been processed successfully. Your bank may show the amount is ‘pending’ or has been taken but it will reverse in 1-2 days.

Our payment system (Stripe) is very particular. All billing information must be filled out exactly as your bank sees it. Most failed attempts are down to incorrect billing information being inputted. There are fields for billing and shipping addresses which need to be accurately filled.

If you’re having issues purchasing directly through the website please get in touch via our Contact Form so we can assist you. We can accept payment via bank transfer in certain circumstances.

Yes. All international orders are liable for additonal import charges. These are the buyers responsiblity to pay. If import fees are refused, any associated reversal costs and all shipping costs will not be refunded. For further information, please contact us before placing an order.

We use DPD for most of our UK orders and Royal Mail Special Delivery for the harder to reach locations (Highlands & Islands, etc).

We can arrange a specialist delivery by a dedicated local courier, which is not cheap but is generally the preferred option for large consoles, speakers and extremely delicate items.

Unless specifically stated, all items are in stock for immediate despatch. If you order before 2pm GMT/BST then your order will be sent out for next day delivery. Orders after 2pm GMT/BST will be sent out the following day and you’ll receive them the day after that.

Used & B-Stock Gear: All used and b-stock gear is tested and ready to go!

New Gear: The product page will display if an item is in stock. If it is marked as pre-order, you can place your order as normal and await its arrival into stock. Please get in touch for an estimated shipping date . This may vary depending on stocking level with the manufacturer and/or distributor.

If you have any time critical requirements please get in touch ASAP to ensure we can execute accordingly.

We ship worldwide via a range of couriers - DPD, Fedex, DHL and TNT - depending on the destination. We don’t currently fully support international checkouts through our website due to the vast differences in shipping costs from one country to another. Please get in touch if you wish to place an international order and your country is not listed on the delivery page.

Please note, VAT is no longer charged on orders to the EU but the BUYER is responsible for paying any import taxes and fees once the goods arrive in your country. We will not declare lower values to refuse these fees.

We take great care in packing, labelling and shipping our items. Through years of experience and literally thousands of packages delivered, we have very few issues with damaged or lost items. We aim to be as sustainable as possible, utilising a mixture of reused boxes and packaging where appropriate or custom-made recyclable packing products.

Please reuse and recycle our packaging.

We’re really sorry to hear this. Please take as many pictures as you can of the packaging and damage caused to the unit so we can address this with our courier partners. If the item is not operational please provide pictures and videos so we can establish the best course of action.

We can offer repairs on most pro audio studio equipment including Neumann, Sony and AKG microphones; Neve, Amek, Trident and SSL consoles; vintage and modern outboard gear; and most multitrack tape machines. If it's made to pass audio in a studio then we should be able to help you out. 

Please contact service@makenoiseproaudio.co.uk with details on the equipment you’d like to be repaired and we’ll let you know if that’s possible.

Our assessment/bench fee is £75 ex VAT per unit. Additional labour is £75 ex VAT per hour + any costs of parts, materials and shipping costs.

We will tell you how long we think it will take and how much the parts will cost but please be aware that not all repairs are clear cut and some problems/issues can’t be identified straight away. We will always do our best to keep you informed and the costs to a minimum.

Used equipment: 3 month warranty from Make Noise Pro Audio. On some occasions the original factory warranty may also remain (please see their respective websites for more information)..

B-Stock equipment: 3 month manufacturer warranty through Make Noise Pro Audio.

New equipment: Minimum 1 year manufacturer's warranty. Some manufacturers may also extend this (please see their respective websites for more information).

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For more information visit our Refund Policy.